Helping travelers understand the conditions before booking
For travelers
The project structures information about accommodation, dining, beaches, children’s services, booking, cancellation, refunds and guest communication. Profiles show when information was confirmed and how long it remains current.
For hotels
A hotel may receive a Russian-language profile, recommendations on information disclosure and, under assessment packages, a report following a remote or on-site review.
Three consecutive levels
1. Information profile
Preparation, translation, editorial adaptation and listing on triplist.ru. This is not an assessment or certificate.
2. Remote assessment
Review of public sources and hotel materials, findings, recommendations and an optional follow-up review after improvements.
3. On-site assessment
Review of actual conditions at the property. A certificate may be issued only after a positive final conclusion.
Paid project services and journalism are separate
triplist.ru provides paid information and assessment services. The registered online media outlet “Troubled Future” independently and without charging hotels decides whether to prepare an editorial article and determines its headline, structure, wording and final content.
Payment for Open Hotel services is not payment for media publication, does not guarantee publication and does not influence editorial conclusions.
Validity period
A paid profile remains active for 12 months from its actual publication date. A free pilot profile remains active for 6 months. A remote assessment is current for up to 12 months unless material changes occur.
Annual confirmation
Thirty to forty-five days before expiry, the hotel is invited to confirm the information and renew participation. There is no automatic renewal or automatic charging.
Material changes
The hotel should report material changes within 10 business days. The project may update the profile, mark the information as being verified or temporarily suspend active listing.
Archive
After expiry and a transition period of up to 30 days, a profile that has not been renewed is removed from the active directory or moved to the archive with an expiry notice.
Independent outcome: payment covers the work, documents and recommendations, not a positive assessment or certificate.